Poštovani,

Želimo da vas obavestimo da su od  1. decembra, u RaiffeisenOnLine e-banking aplikaciji, dostupne sledeće nove funkcionalnosti:

• Pristup Centralnom registru elektronskih menica – CreM, u delu Dinarska plaćanja. Za više detalja možete posetiti internet stranicu banke
• SWIFT potvrda o realizovanom plaćanju – zbog prelaska na MX standard, u aplikaciji sada imate nove potvrde o realizovanom plaćanju (koje kao i do sada možete slati dobavljačima)
• Potvrde o realizovanim nalozima – moguće preuzimanje potvrde o realizovanom nalogu bez obzira preko kog kanala je plaćanje ispostavljeno (Halcom, mBanking, SWIFT MT101, cmi@web)
• Mogućnost zanavljanja sertifikata kroz aplikaciju za velike i srednje kompanije – kada popunite formu koju ste dobili kroz aplikaciju, nije više potrebno slati mejl da se obnovi sertifikat
• Devizni nalog – uvedeno novo polje Mesto korisnika (u pitanju je usklađivanje sa SWIFT MX standardima, polje nije obavezno, format naloga ostaje nepromenjen)

Od 15.12.2025. godine, na snagu stupaju nova Pravila i uslovi za korišćenje RaiffeisenOnLine aplikacije, čime se vrši usklađivanje sa Odlukom o tehničkim standardima za pouzdanu autentifikaciju korisnika i zajedničkim i bezbednim otvorenim standardima komunikacije (“Sl. glasnik RS”, br. 102/2024). Promena će se ogledati u skraćenju trajanja sesije (period neaktivnosti u aplikaciji) na 5minuta.

Za sva dodatna pitanja, stojimo vam na raspolaganju.

Srdačan pozdrav,
Cash Management department – Vaša E-banking podrška

Dear Sir/Madam,

We would like to inform you that starting from December 1st, the following new features will be available in the RaiffeisenOnLine e-banking application:

• Access to the Central Register of Electronic Bills – CreM, in the Dinar Payments section. For more details, you can visit the bank’s website
• SWIFT confirmation of completed payments – due to the transition to the MX standard, the application now provides new confirmations of completed payments (which you can send to your suppliers as before).
• Confirmations of completed orders – the ability to download confirmations of completed orders regardless of the channel through which the payment was issued (Halcom, mBanking, SWIFT MT101, cmi@web).
• Certificate renewal capability through the application for large and medium companies – once you fill out the form received through the application, it is no longer necessary to send an email to renew the certificate.
• Foreign currency payment order – a new field for Beneficiary’s city has been introduced (this is in line with SWIFT MX standards; the field is optional, and the payment order format remains unchanged).

Starting from December 15, 2025, new Rules and Conditions for using the RaiffeisenOnLine application will come into effect, aligning with the Decision on Technical Standards for Reliable User Authentication and Common and Secure Open Communication Standards (“Official Gazette of RS,” No. 102/2024). Change will include shortening the session duration (period of inactivity in the application) to 5 minutes.

For any additional questions, we are at your disposal.

Best regards,
Cash Management Department – Your E-banking Support

Poštovani,
Obaveštavamo Vas da se usled predstojećih praznika, devizni nalozi u USD neće izvršavati sa datumom valute 27.11.2025.

Srdačan pozdrav,
Vaša Raiffeisen banka

Dear Sir or Madam,
We wish to inform you that due to an upcoming holiday, foreign currency payment orders in USD will not be processed with a value date of November 27th.

Kindest regards,
Raiffeisen banka

Poštovani,

Želimo da vas obavestimo da će u narednom periodu RaiffeisenOnLine e-banking aplikacija biti ažurirana u skladu sa Odlukom o tehničkim standardima za pouzdanu autentifikaciju korisnika i zajedničkim i bezbednim otvorenim standardima komunikacije (“Sl. glasnik RS”, br. 102/2024).

To će podrazumevati dve izmene:

1. Skraćenje trajanja sesije (period neaktivnosti u aplikaciji)
2. Uvođenje dodatnog unosa vašeg PIN koda prilikom slanja pojedinačnih i paketa naloga

O datumu izmena ćete biti naknadno obavešteni.

Za sve dodatne informacije, stojimo na raspolaganju!

Cash Management department – Vaša e-banking podrška

Dear Sir/Madam,

We would like to inform you that in the upcoming period, the RaiffeisenOnLine e-banking application will be updated in accordance with the Decision on Technical Standards for Reliable User Authentication and the common secure open communication standards (“Official Gazette of the Republic of Serbia”, No. 102/2024).

This will involve two changes:

1. Shortening of session duration (period of inactivity in the application).
2. Introduction of an additional entry of your PIN code when sending individual and bulk transactions.

You will be notified of the date of these changes in due course.

For any additional information, we are at your disposal!

Cash Management Department – Your e-banking support

Poštovani,

U skladu sa obaveštenjem koje smo primili od korespondentne banke, devizna plaćanja u korist primaoca u Indiji moraju da sadrže šifru osnova plaćanja. Molimo vas da podatak unosite u polje Detalji plaćanja u deviznom nalogu kako sledi: Šifra osnova (vrednost iz tabele), a zatim ostale detalje koje inače navodite.

Listu šifara plaćanja možete preuzeti na sledećem linku:
https://www.sc.com/ae/list-of-pop-codes/

S poštovanjem,

Raiffeisen banka a.d. Beograd

Dear Sir/Madam,

According to information received from our correspondent bank, it is mandatory to enter the payment code in the first line of the Payment Details field for payments to India.

The information should be formatted as follows: Payment Code (value from table), then enter the rest of the details of payment as usual.

You download the list of codes at the following link https://www.sc.com/ae/list-of-pop-codes/

Sincerely,

Raiffeisen banka a.d. Beograd

Poštovani,

Želimo da vas obavestimo da će naša banka u skladu sa novim SWIFT standardima, 27.10.2025. godine, preći sa MT na MX standard.

Šta ovo znači za vas kao klijenta?

Devizna plaćanja:

1. U samom deviznom nalogu, za sada neće biti izmena. U narednoj verziji aplikacija elektronskog i mobilnog bankarstva, biće dodato novo opciono polje za mesto primaoca, o čemu ćete biti posebno obavešteni. Takođe, postojeći format fajla za uvoz deviznih naloga i paketa biće i dalje u upotrebi.
2. Umesto sadašnje poruke MT103 kao potvrde plaćanja, dobićete drugačiju poruku (pacs.008), koju takođe možete proslediti svom dobavljaču kao potvrdu izvršenog plaćanja, kao i do sada.

Devizni prilivi:

1. Obaveštenje koje dobijate na imejl biće neznatno promenjeno.
2. Raspored priliva ostaje bez izmene i radi se kao i do sada putem aplikacija elektronskog i mobilnog bankarstva (samo za klijente sa statusom rezidenta).

Za sva dodatna pitanja, možete kontaktirati vašeg saradnika za poslovanje sa privredom ili Kontakt centar na broj 011/3202-100.

S poštovanjem,

Raiffeisen banka a.d.

Dear Sir/Madam,

We would like to inform you that our bank will transition from the MT to the MX standard in accordance with the new SWIFT standards on October 27th, 2025.

What does this mean for you as a client?

Foreign currency payments:

1. There will be no changes to the foreign currency order itself for now. In the next version of the electronic and mobile banking applications, a new optional field for the recipient’s location will be added, about which you will be specifically informed. Additionally, the existing file format for importing foreign currency orders and packages will continue to be used.
2. Instead of the current MT103 message as payment confirmation, you will receive a different message (pacs.008), which you can also forward to your supplier as proof of payment, as you have done so far.

Foreign currency inflows:

1. The notification you receive via e-mail will be slightly modified.
2. The acceptance for inflows remains unchanged and operates as before through the electronic and mobile banking applications (only for clients with resident status).

For any additional questions, you can contact your business partner or the Contact Center at 011/3202-100.

Sincerely,
Raiffeisen Bank a.d.

Poštovani,

Želimo da vas obavestimo da su od danas u RaiffeisenOnLine e-banking aplikaciji, dostupne sledeće nove funkcionalnosti:

• Unos PIN-a i PUK-a: dodata je “visible option” u opciji Deblokada PIN-a, gde se klikom na znakić sa desne strane, pojavljuje uneta vrednost
• Pregled poslatih dinarskih i deviznih naloga – kada se preuzme izveštaj u .xlsx, dodata je kolona sa podacima o kreatoru i potpisniku naloga
• Dodat je novi fomat za preuzimanje dinarskih i deviznih izvoda – SEPA format, camt.053, verzija 8
• Arhivska granica kod izvoda dinarskih i deviznih računa je pomerena na 15 godina, tako da su dostupni izvodi od 01.01.2010.godine

Srdačan pozdrav,
Cash Management department – Vaša E-banking podrška

Dear Sir/Madam,

We would like to inform you that starting today, the following new functionalities are available in the RaiffeisenOnLine e-banking application:

• PIN and PUK Entry: A “visible option” has been added in the Unlock PIN option, where clicking the icon on the right reveals the entered value
• Overview of sent dinar and foreign currency orders – when downloading the report in .xlsx format, a column with information about the creator and signatory of the order has been added
• A new format for downloading dinar and foreign currency statements has been introduced – SEPA format, camt.053, version 8
• The archival limit for dinar and foreign currency account statements has been extended to 15 years, making statements available from January 1, 2010

Best regards,
Cash Management Department – Your E-banking Support

Poštovani,

Želimo da vas obavestimo da su od danas u RaiffeisenOnLine e-banking aplikaciji, dostupne sledeće nove funkcionalnosti:

• Devizni nalog – Dodavanje više dokumenata istovremeno
• Devizni nalog – dodavanje NBS statistike u .xlsx i .xml formatu
• Računi – štampa instrukcije za prilive u svim valutama
• Platne kartice – dinarske i devizne uplate na namenski račun za VISA kartice (svi podaci su popunjeni osim iznosa)
• Naknade (pri dinarskom i deviznom nalogu) – preuzimanje naknada u .xlsx formatu za dinarska i devizna plaćanja
• Pregled ovlašćenja – dodata je opcija preuzimanja ovlašćenja u .pdf formatu sa pečatom banke i potpisom
• Datum izvršenja u nalozima/paketima – mogućnost izmene datuma na željeni datum izvršenja u budućnosti za odabrane naloge/pakete
• Novo grafičko rešenje – povećana veličina fonta radi bolje preglednosti

Srdačan pozdrav,
Cash Management department – Vaša E-banking podrška

Dear Sir/Madam,

We would like to inform you that starting today, the following new functionalities are available in the RaiffeisenOnLine e-banking application:

• FCY payments – Add multiple documents simultaneously in payment order
• FCY payments – Add NBS statistics in .xlsx and .xml format in payment oredr
• Accounts – Print instructions for incoming payments in all currencies
• Business Cards – Dinar and foreign currency deposits to the designated account for VISA cards (all data is pre-filled except for the amount)
• Fees (for dinar and foreign currency orders) – Download fees in .xlsx format for dinar and foreign currency payments
• User rights – Added option to download authorizations in .pdf format with the stamp and signature
• Execution Date in payment orders/Bundles – Ability to change the date to a desired future execution date for selected payment orders/packages
• New graphic solution – Increased font size for better readability

Best regards,
Cash Management Department – Your E-banking Support

Poštovani,

Obaveštavamo vas o odluci Centralne banke Omana po kojoj je predviđeno da sva plaćanja korisnicima u Omanu, posle 30.06.2025. godine, sadrže račun korisnika u IBAN obliku.

Plaćanja koja ne budu imala IBAN račun biće odbijena.

U slučaju da plaćate u Oman, zamolite vaše partnere da Vam obezbede IBAN račune.

S poštovanjem,

Raiffeisen banka a.d. Beograd

Dear Sir/Madam,

We would like to inform you about the decision of the Central Bank of Oman, which stipulates that all payments to beneficiaries in Oman, after June 30, 2025, must include the beneficiary’s account in IBAN format.

Payments that do not have an IBAN account will be rejected.

If you are making payments to Oman, please ask your partners to provide you with their IBAN accounts.

Kindest regards,

Raiffeisen banka a.d. Beograd

Prema zahtevu Centralne banke Ujedinjenih Arapskih Emirata (UAE), za plaćanja prema UAE obavezan je unos svrhe plaćanja u obliku POP code-a u prvom redu polja Detalji plaćanja. Podatak treba uneti uneti u sledećem formatu /BENEFRES/AE//XXX/, pri cemu je XXX slovna oznaka svrhe plaćanja, odnosno POP code, koji uvek ima tri karaktera. Ostali detalji plaćanja se mogu naći u sledećim redovima polja.

Primer popunjenog polja Detalji plaćanja nalazi se u prilogu:

/BENEFRES/AE//TCP/
Invoice no 156/2020

Ukoliko u nalogu ne bude naveden obavezan POP code u zahtevanom formatu , ino banke mogu naplatiti dodatne troškove realizacije naloga, odnosno odbiti izvršenje naloga.

Listu POP kodova možete videti na sledećem linku https://www.sc.com/ae/list-of-pop-codes/

Srdačan pozdrav,

Cash Management – Vaša e-banking podrška

According to the request of the Central Bank of the United Arab Emirates (UAE), it is mandatory to enter the purpose of payment in the form of a POP code in the first line of the Payment Details field for payments to the UAE. The information should be entered in the following format: /BENEFRES/AE//XXX/, where XXX is the three-character code representing the purpose of payment. Other payment details can be found in the following lines of the field.

An example of a completed Payment Details field is attached:

/BENEFRES/AE//TCP/
Invoice no 156/2020

If the mandatory POP code in the required format is not provided in the order, foreign banks may charge additional transaction fees or reject the execution of the order.

You can view the list of POP codes at the following link: https://www.sc.com/ae/list-of-pop-codes/

Kindest regards,

Cash Management – your e-banking support

Poštovani,

Želimo da vas obavestimo da su od danas u RaiffeisenOnLine e-banking aplikaciji, dostupne sledeće nove funkcionalnosti:

• Na osnovu zahteva klijenta, onemogućiti potpisivanje naloga (i paketa naloga) potpisniku koji je taj nalog (paket) kreirao.
• Preuzimanje IOS potvrda u PDF formatu u delu Prenos fajlova
• Ispravka u Sistemu e-Faktura – SEF
  – Prilikom odabira opcije plati, račun primaoca sa specijalni karakterom “-“ ili razmakom se sada automatski unosi.
• Novo grafičko rešenje

Srdačan pozdrav,

Cash Management department – Vaša E-banking podrška

Dear Users,

We would like to inform you that as of today, new features in RaiffeisenOnLine app are available:

• Possibility to set limits for signing payments orders (bundles) for the person that previously created them (based on the client’s request)
• Downloading IOS confirmations in PDF format in the File Transfer section
• Update in the E-Invoice System
  – When selecting the pay option, the recipient’s account number with special characters like “-” or spaces is now automatically entered.
• New graphic design

Kindest regards,

Cash Management department – Your E-banking support

Poštovani,

Usled pripajanja Eurobank Direktne AIK banci, svi nalozi u korist računa primaoca koji počinje sa 150 će biti odbijeni počev od 28.03.2025. godine u 18h.

Potrebno je da kontaktirate vaše partnere za nove brojeve računa.

Vaša Raiffeisen banka

Dear Sir or Madam,

We wish to inform you that due to merging of Eurobank Direktna and AIK Bank, all Payment Orders in favour of Accounts that starts with 150 will be rejected starting from 28.03.2025. from 6 p.m.

Please contact your business partners regarding new Account number.

Raiffeisen banka

Poštovani,

Želimo da vas obavestimo da su u RaiffeisenOnLine dostupne sledeće nove funkcionalnosti:

• Sistem e-Faktura – SEF – nalazi se u delu Dinarska plaćanja
  – Omogućen je pregled svih faktura kao i ažuriranje njihovog statusa bez odlaska na SEF platformu
  – Omogućeno jednostavno i brzo plaćanje faktura koje postoje na SEF-u, uz automatsko popunjavanje naloga
  – Uputstvo u prilogu:  Sistem e-Faktura Archives – Raiffeisen – Baza znanja
• Preuzimanje svih izvoda i prometa po dinarskim i deviznim računima u .xls format
• Pregled ovlašćenja – nalazi se u delu Računi
  – Omogućen pregled ovlašćenja po korisnicima
  – Omogućeno preuzimanje pregleda ovlašćenja u .xls formatu

Srdačan pozdrav,

Cash Management department – Vaša E-banking podrška

Dear Users,

We would like to inform you that new features in RaiffeisenOnLine app:

• E-Invoice System – SEF – located in the Dinar Payments section
  – Enabled viewing of all invoices and updating their status without accessing the SEF platform
  – Enabled simple and quick payment of invoices available on the SEF, with automatic payment order form filling
  – Instruction manual
• Downloading all statements and transactions for dinar and foreign currency accounts in .xls format
• Authorization overview – located in the Accounts section
  – Enabled viewing of user rights
  – Enabled downloading of the user rights in .xls format

Kindest regards,

Cash Management department – Your E-banking support

Poštovani,

Želimo da vas obavestimo da su od danas, 09. septembra, u RaiffeisenOnLine dostupne nove funkcionalnosti:

• Grupni pregled računa – nalazi se u delu Računi (pregled računa svih kompanija za koje je vezan sertifikat, mogućnost pregleda ukupnog stanja računa po valutama, kao i stanja samo za izabrane račune)
• Dodata je poruka upozorenja da se izvadi kartica prilikom napuštanja aplikacije  – klik na Kraj rada
• Dodata je informacija o datumu i vremenu prijema deviznog naloga (podsećamo da je krajnje vreme prijema naloga 13h za izvršenje naloga istog dana)
• Kreiranje i uvoz naloga isključivo iz predefinisanih primalaca plaćanja,  odnosno nemogućnost slobodnog unosa podataka o primaocu plaćanja, već isključivo iz memorisanih primaoca plaćanja. Ova funkcionlanost se dodaje isključivo na zahtev klijenta.

Srdačan pozdrav,

Cash Management department – Vaša E-banking podrška

Dear Users,

We would like to inform you that as of today, 09_th_ of September, there are new features in RaiffeisenOnLine app:

• Review of group accounts – section Domestic payments (review of accounts for all companies connected with one certificate, review of sum for all accounts)
• Pop-up was added once you leave the app – click on Logout
• Info about date and time of sent FCY payment order was added (reminder that COT for FCY payment is 1pm)
• Creation of dinar payment orders out of the beneficiary list only (impossibility to enter beneficiary data freely in domestic payment, but only from the list of beneficiaries) – if you would like to use this option, you need to send us written request for changing your authorization

Kindest regards,

Cash Management department – Your E-banking support

Otkrivena je još jedna fišing kampanja slanja zlonamernih imejl poruka, prividno u ime Raiffeisen banke. Prevarna poruka sadrži zlonameran link koji za cilj ima krađu podataka primaoca.

Više informacija možete pronaći na sajtu banke na linku: https://www.raiffeisenbank.rs/sr/news/2024/vesti/otkriven-jo–jedan-poku-aj-krae-podataka-korisnika.html

Poštovani,

Želimo da vas obavestimo da će od ponedeljka, 10.06. u aplikaciji biti dostupne nove funkcionalnosti:

• Preuzimanje potvrda o stanju i prometu po računu (opcija Računi)
• Preuzimanje potvrde o izvršenom plaćanju (opcija Dinarska plaćanja)
• Mogućnost uvoza statistike prilikom dostavljanja osnova deviznog priliva u .xml i .xls formatu (opcija Devizno poslovanje/Devizni prilivi)
• Mogućnost slanja prigovora na rad e-banking aplikacije (opcija Računi)

Opcije za preuzimanje potvrda će biti dodeljene korisnicima koji imaju ovlašćenje za pregled prometa po određenom računu.

Cash Management department

Vaša e-banking podrška

Dear users,

We wish to inform you that as of Monday, June 10^th^, new features will be available in the application:

• Download of confirmation for account balance and cash flow (section Accounts),
• Download of confirmation for executed payment orders (section Domestic payments),
• Possibility to import statistics in .xml and .xls format when accepting FCY incoming payment (section FCY payments/LORO),
• Possibility to send us complaints regarding the e-banking application (section Accounts).

Options for downloading the confirmations will automatically be assigned to those users who already have authorizations for cash flow for a specific account.

Cash Management Department

Your e-banking support

Poštovani,

Podsećamo Vas da je prateću dokumentaciju za izvršavanje deviznih naloga neophodno dostaviti uz sam nalog za plaćanje.

Opcija za dodavanje dokumentacije “Priloži dokumenta” se nalazi u donjem delu deviznog naloga.

Prateća dokumentacija se može dodati I nakon slanja naloga, u delu Pregled poslatih naloga/Nalozi u realizaciji/Dodaj dokumenta

Navedeno se odnosi na klijente koji su do sada dostavljali dokumentaciju i-mejlom, a ne kroz aplikaciju.

Srdačan pozdrav,

Raiffeisen banka a.d. Beograd

Poštovani,

Podsećamo vas da u slučaju potrebe za promenom lica koja bi bila ovlašćena za raspolaganje sredstvima po računu putem sistema elektronskog ili mobilnog bankarstva, potrebno je da podnesete odgovarajuće zahteve za ukidanje, odnosno odobrenje ovih usluga. Izmena kartona deponovanih potpisa se odnosi isključivo na papirne naloge i ne obuhvata izmenu po elektronskim kanalima.

Lice ovlašćeno za korišćenje elektronskog i mobilnog bankarstva, dužno je da čuva tajnost elemenata za potvrdu identiteta, kako oni ne bi došli u posed drugog lica. Nije dozvoljen prenos elektronskog sertifikata/mobilnog tokena na drugo lice. Za svako lice koje više ne bi trebalo da ima pristup elektronskom i mobilnom bankarstvu, firma je u obavezi da o tome obavestiti banku, nakon čega će dalje korišćenje aplikacija biti onemogućeno.

Srdačan pozdrav,

Raiffeisen banka

Dear clients,

We wish to remind you that, in case there is a need to change the person authorized to be in charge of the funds on the account through the system of electronic or mobile banking, you need to submit the corresponding request for cancellation, ie. for granting these services. Changes in the deposited signatures file relate only to paper payment orders and do not include changes relating to electronic channels.

The person authorized to use electronic and mobile banking is under the obligation to maintain the secrecy of identity confirmation elements, in order to prevent these being obtained by another person. Transfer of the electronic certificate/mobile token to other individuals is not allowed. The company is under the obligation to report to the bank every change in authorization for each person who should not have access to electronic and mobile banking, after which the further usage of the application by this person will be cancelled.

Sincerely,

Raiffeisen banka

Poštovani,

Ukoliko Vaša kompanija vrši devizna plaćanja, molimo da se u nastavku upoznate sa mogućim oblikom prevare kome su izložene kompanije koje vrše pomenute transakcije.

Prevara se zasniva na IZMENI BROJA RAČUNA na koji je, navodno, potrebno obavljati dalja plaćanja prema određenom ino‑partneru.

Izmena broja računa može biti najavljena, najčešće putem lažnog dopisa, prividno od samog ino‑partnera, ali broj računa može biti izmenjen i bez dodatne najave u samoj instrukciji za plaćanje (fakturi).

Ukoliko je posebno najavljena dopisom ili na drugi način, lažirana izmena broja računa je najčešće navedena kao privremena, pri čemu je izmenjena ne samo banka, već i država u kojoj je sa nalazi „novi“ račun primaoca.

U svim slučajevima PROMENE BROJA RAČUNA INO‑PARTNERA, neophodno je da postupite sa izuzetnom pažnjom i OBAVEZNO DODATNO PROVERITE i potvrdite promenu direktno sa ino‑partnerom.

Naglašavamo da izmena broja računa ino‑partnera može ukazati da je ugrožena i manipulisana i‑mejl prepiska sa ino‑partnerom, zbog čega dodatnu potvrdu promene nikako ne treba obaviti samo putem i‑mejla, niti putem broja telefona koji ste dobili i‑mejlom.

Dodatna provera i potvrda promene sa ino‑partnerom treba minimalno da zadovolji sledeće preporuke:

• – proveru obaviti telefonskim razgovorom putem broja telefona koji ste ranije verifikovali, poželjno sa poznatom kontakt osobom
• – neophodno je da Vi pozovete ino‑partnera, a ne on Vas
• – preporučeno je da provera putem telefona bude praćena i potvrdom putem i‑mejla koji ćete poslati ino‑partneru i na koji je potrebno da dobijete odgovor
• – u i‑mejl komunikaciji obavite osnovne provere poruka koje dobijate od ino‑partnera, kako biste se uverili da se prepiska odvija sa ino‑partnerom, a ne sa trećim licem koje učestvuje u prevari

Za više informacija i saveta možete kontaktirati svog saradnika za poslove sa privredom u našoj banci.

Srdačan pozdrav,
Raiffeisen banka

Dear Sir or Madam,

If your company effects foreign currency payments, please acquaint yourself with a possible mode of fraud that companies effecting the aforementioned transactions are exposed to.

The fraud is based on a CHANGE OF THE ACCOUNT NUMBER to which, allegedly, further payments towards a certain foreign business partner need to be directed to.

This change in the account number may be announced, most often via a fake letter or message, seemingly from the same foreign partner, but the account number may also be changed without an announcement in the payment instruction itself (invoice).

If it has been announced by a letter or in some other way, the fake change of the account number is most frequently stated as temporary, and not only the bank has been changed, but also the state where the “new“ acount of the beneficiary is.

In all cases where there has been a CHANGE IN THE ACCOUNT NUMBER OF YOUR FOREIGN PARTNER, you need to be extremely cautious and YOU NEED TO CONFIRM THIS CHANGE ADDITIONALLY directly with your foreign partner.

We are stressing that a change in the account number may point to the fact that the e-mail communication with the foreign partner has been compromised and manipulated, which is why the confirmation regarding this change is not to be performed only via e-mail, nor only via the phone number you received via e-mail.

The additional check and confirmation of this change with your foreign partner should at least minimally meet the following requirements:

• – the check should be done by phone via a phone number you have verified previously, it would be best to speak to a known contact person,
• – you need to call the foreign partner, not have the partner call you,
• – we recommend that the telephone check be followed also by an e-mail confirmation which you will send to your foreign partner and to which you need to receive a reply,
• – in this e-mail communication, make a basic check-up of messages you receive from your foreign partner, in order to be certain that the communication is indeed taking place with your foreign partner, and not with a third party involved in the fraud.

For more information, please contact your Corporate Relationship Officer in our bank.

Sincerely,
Raiffeisen banka

Želimo da Vas podsetimo na osnovna pravila bezbednog korišćenja aplikacije RaiffeisenOnLine:

Nakon završetka rada, izlogovati se pritiskom na taster „Kraj rada“ (gornji desni ugao, iznad naziva firme)
Nakon završetka rada, obavezno izvaditi smart karticu iz čitača kartice, odnosno USB token iz USB porta
PIN (lozinku) ne zapisivati na vidnom mestu i menjati je redovno
Kovertu sa PUK-om ne držati na dostupnom mestu, niti zajedno sa smart karticom/USB tokenom
Unositi PIN (lozinku) isključivo u prozor prilikom logovanja
Obratite pažnju na zaštitu ličnih podataka, kao što su JMBG i PIN (lozinku)
Više detalja možete naći u dokumentu Osnovne preporuke za bezbedan rad u aplikaciji koje možete naći na login strani, u desnom prozoru
Za sva dodatna pitanja, stojimo na raspolaganju.

Srdačan pozdrav,
Cash Management – Vaša e-banking podrška

Telefon: 011/220-7560
E-mail: cm@raiffeisenbank

Poštovani,

U skladu sa obaveštenjem Centralne banke Malezije, devizna plaćanja u korist primaoca u Maleziji, moraju da sadrže osnov plaćanja, odnosno POP code.

Molimo vas da podatak unosite u polje Detalji plaćanja kako sledi: POP code – vrednost iz tabele u prilogu, a zatim ostale detalje ukoliko je neophodno (koje inače navodite).

Primer: POP code – 04000, invoice 1309/2022

POP kodove možete pogledati ovde.

S poštovanjem,

Raiffeisen banka a.d. Beograd

Dear clients,

In accordance with the notification of the Central Bank of Malaysia, foreign currency payments in favor of the beneficiary in Malaysia, must contain the basis of payment, POP code.

Please enter the data in the Payment details field as follows: POP code – value from the table attached, then other details if necessary (which otherwise you quote).

Example: POP code – 04000, Invoice 1309/2022

You can find POP codes here.

Sincerely,

Raiffeisen banka a.d. Beograd

U skladu sa najnovijim obaveštenjem koje smo dobili, za plaćanja prema Bahreinu obavezan je unos svrhe plaćanja u obliku  POP code-a u prvom redu polja Detalji plaćanja.

Podatak treba uneti uneti u sledećem formatu   //BENEFRES/BH//XXX /, pri čemu je XXX slovna oznaka svrhe plaćanja, odnosno POP code.

Ostali detalji plaćanja se mogu naći u sledećim redovima polja.

Primer popunjenog polja Detalji plaćanja:

/BENEFRES/BH//ATS/

Invoice no 156/2020

Listu POP codova za Bahrein možete preuzeti na sledećem linku, strana 6:

https://www.citibank.com/icg/sa/emea/bahrain/assets/docs/purpose.pdf

Srdačan pozdrav,

Raiffeisen banka